Probably everyone, or almost every one of us leaves a tip to the waiter when dining at a restaurant. Even if the quality of service ideal, we still leave a tip. Because so decided. With waiters all clear. And many of us give a tip washer machines, the seller, the hairdresser? Not all. We think that the value of a hairstyle or manicure is already so large enough that the guy in a nice suit gas station at the tip is not deserved, and washer machines leave a tip is not necessary. More rarely, we give tips to sellers in small shops. It is clear that the cashier at a large hypermarket Tipping is somehow even stupid. Well, if we buy something in a small shop where the seller half ran around us and helped with the choice of a particular product? But what kind of tips? We have begged and save! Let us now look at the situation from the other side. But what if you have the same seller, washer machine, or a hairdresser, which tips are given very little or no give at all? So, you're in the service sector. But enough good you are giving those same services? Service delivery and quality service - this is a very different concepts. Think that your behavior might not like the client, cause them irritation? Many professionals in the field of services, wanting to please the customer, giving him too much attention. It is ubiquitous and the seller, who goes with you on his heels, and a waitress, which every moment is coming to your table, to remove a plate, a napkin. Provide attention to the client, of course, necessary, but it should be unobtrusive. If you smile, then let the smile is genuine, not strained. If you offer your help in choosing something, do it gently and nenastoychivo. Do not repeat the same thing several times. The client is not an idiot, he understands and captures information from the first time. It should be borne in mind, whether you know this man. If you do haircuts or, for example, shoe repair, it is possible that for your services will be treated the same people. Regular customers - it is already good. Once a person comes to you regularly, then your services are satisfied with it, left little effort to get tips. In the process of communication or service, you can demonstrate by their behavior that you get the pleasure of communicating with this particular client. Let your facial expression is friendly. Communicating with the client, do not ask those questions that are of interest to you, and those that are of interest to the client. Let the client says, and you listen. If all that you can come naturally assume that the tip is already in your pocket. Very good if your customers chance to hear (of course, not from you), what tips are left for you and your colleagues in other clients. After all, they may be, and not think about how to leave you a tip. And now to think about. Sometimes, such that when a customer once you leave a tip, you are wrong to react to this. If that happened, the next time you are likely to remain without them. What could happen? How to take the money left in the tea? Take a tip calmly, with a friendly smile. Do not be shocked or frightened expression on his face, even if there is superior. The client must see that the tip - it is granted. By the way, if other clients will see as you give a tip, then the probability of getting a tip from them increases dramatically. So, what to do to get a tip? It turns out that nothing so special. One need only qualitatively carry out their work, treat customers with attention and respect, and of course, plenty to smile - truly, sincerely.
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