Tipping. How do they get?

Probably everyone, or almost every one of us leaves a tip to the waiter when dining at a restaurant. Even if the quality of service ideal, we still leave a tip. Because so decided. With waiters all clear. And many of us give a tip washer machines, the seller, the hairdresser? Not all. We think that the value of a hairstyle or manicure is already so large enough that the guy in a nice suit gas station at the tip is not deserved, and washer machines leave a tip is not necessary. More rarely, we give tips to sellers in small shops. It is clear that the cashier at a large hypermarket Tipping is somehow even stupid. Well, if we buy something in a small shop where the seller half ran around us and helped with the choice of a particular product? But what kind of tips? We have begged and save! Let us now look at the situation from the other side. But what if you have the same seller, washer machine, or a hairdresser, which tips are given very little or no give at all? So, you're in the service sector. But enough good you are giving those same services? Service delivery and quality service - this is a very different concepts. Think that your behavior might not like the client, cause them irritation? Many professionals in the field of services, wanting to please the customer, giving him too much attention. It is ubiquitous and the seller, who goes with you on his heels, and a waitress, which every moment is coming to your table, to remove a plate, a napkin. Provide attention to the client, of course, necessary, but it should be unobtrusive. If you smile, then let the smile is genuine, not strained. If you offer your help in choosing something, do it gently and nenastoychivo. Do not repeat the same thing several times. The client is not an idiot, he understands and captures information from the first time. It should be borne in mind, whether you know this man. If you do haircuts or, for example, shoe repair, it is possible that for your services will be treated the same people. Regular customers - it is already good. Once a person comes to you regularly, then your services are satisfied with it, left little effort to get tips. In the process of communication or service, you can demonstrate by their behavior that you get the pleasure of communicating with this particular client. Let your facial expression is friendly. Communicating with the client, do not ask those questions that are of interest to you, and those that are of interest to the client. Let the client says, and you listen. If all that you can come naturally assume that the tip is already in your pocket. Very good if your customers chance to hear (of course, not from you), what tips are left for you and your colleagues in other clients. After all, they may be, and not think about how to leave you a tip. And now to think about. Sometimes, such that when a customer once you leave a tip, you are wrong to react to this. If that happened, the next time you are likely to remain without them. What could happen? How to take the money left in the tea? Take a tip calmly, with a friendly smile. Do not be shocked or frightened expression on his face, even if there is superior. The client must see that the tip - it is granted. By the way, if other clients will see as you give a tip, then the probability of getting a tip from them increases dramatically. So, what to do to get a tip? It turns out that nothing so special. One need only qualitatively carry out their work, treat customers with attention and respect, and of course, plenty to smile - truly, sincerely.

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We are being forced to overpay for bank card

It found one of our readers, some stores are forcing their customers to overpay when you make your purchases on the map. To understand the situation helped by experts, recently got an amazing situation. I wanted to buy a lamp in a large furniture store "Interior Plaza" in Dzerzhinsk, went to pay for the purchase of treasury, but the sellers said that, they say, their cash we have. But is the bank till the Empire, with whom we cooperate, - pay there. I was surprised, but agreed. However, when you try to pay with plastic card was amazed even more: in excess of the purchase price with me were going to take 0.5 per cent commission "for cashing in funds" through the terminal of the bank. Plus demanded passport: at driver's license cards they do not accept. From shopping, naturally, I refused (although for her a certain number of kilometers traveled), but left many questions. In this scheme, in general, anything legal? Alexei MoskvaSituatsiya really amazing. Analyst UK "Finam Management" Maxim Klyagin sure that it never can be. According to the expert, in any economic entity engaged in retail trade, should have its own cash register. If it can be terminal for receiving the credit card, but any fees when paying for purchases through this terminal can not be. In fact, this store takes this same commission, and after the event pays for a bank or money transfer operators .- The purchase price does not depend on the method of payment, - says Mr. K.. - There are, however, stores that do not accept cards, but then in their room, usually installed terminals from several banks, the buyer can withdraw cash and rasplatitsya.A now chairman of the International Confederation of Consumer Societies Dmitry Yanin argues that such a scheme Payment is perfectly legitimate, and operates in several furniture stores and showrooms .- There are no legal requirements that the company should have its own cash registers, no. Shop may use the services of the bank. Another question - the question of the commission. Fees must be included in the price of the goods, otherwise the consumer may bring a claim to the seller for the debiting of his cards - in fact it does not cancel this predupredili.Esche one nuance - the passport requirement. As explained by Janine, the document need not so much to confirm the identity of the card holder, how to meet the so-called "antiotmyvochnomu" law. Any transfer of funds (and paying for a purchase, you are just him and commit) the bank is obliged to put them in their passport data base client .- For the consumer it is extremely uncomfortable and unpleasant. I would not advise buyers to use such services, because after that their passport data accumulate clear who - Yanin.Kstati warned, if you are paying for purchases with card in hand after all of the store, demand that your passport does not legally owe. Introduction PIN sufficient authorization cards, but please show the document - insurance in case of possible fraud or performance requirements of the bank, which operates the seller. At the same time for an identity card should be taken of any document with your name, because you must show a passport only at the request of certain legal persons, and cashiers are not included.

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