How to live to the seller?

The phenomenon of extremism buyer, already sufficiently tightly entered the lexicon of both sellers and lawyers. А вот покупатель-хам известен только продавцам. So what's the difference between buyer extremists from the buyer-ham? First of all, that the buyer-wing extremist, as a rule, pecuniary benefit from their actions. That is, "dilute" the seller the money. But with the buyer-boor's not so simple: in addition to mercantile interests - to get better, faster, and maybe even cheaper, such an individual is simply using the fact that it can not be adequately answered simply "dumps" their negative emotions, irritation , and simply in a bad mood to actually meek man. If the buyer extremists, as a rule, all disputed issues are resolved in court, although not always in favor of the seller, the buyer-boor case to court, as a rule, does not reach. There were several reasons. Try to sort them out. The first and probably decisive - it is the prevailing impression that the customer is always right. Yes, the protection buyer at our height! Employers in most cases, take the buyer's side in a conflict situation, and sellers perfectly aware of this. And they are forced to keep silent. Although the law on protection of honor and dignity of citizens no one has repealed. Just somehow forgotten that the seller of the same citizen, like everyone else. And not the "same kind of man." So they have to listen to the marketplace abuse and sweet smile in response. The maximum that the seller may, if he - a woman - cry in the locker room, and then, "putting" the receptionist smile back behind the counter. The second reason, ironically, is the ignorance of the laws by the buyer. Moreover, the law itself, he had heard, but somehow did not think that it applies to all, not only his favorite! Try to say this, that, insulting the seller, it violates the Constitution and may be brought to justice! In response to hear that it's a law knows. Ask under what law he considers himself entitled to insult the seller? And in response you hear: the customer is always right, but it's her (his) work! But, sorry, do the seller's job is to listen to insults, and generally unfounded, or maybe his job is to quickly and accurately serve the customer, ie, to sell him what he wants to buy? Here are two reasons that, in my opinion, are key to the emergence of such phenomena as the buyer-ham. Combat this possible and necessary. Only to date advice, which can give: do not be afraid to boldly go to court! True, there is one snag: how to do it in real life, nobody really knows, because to find witnesses that the seller was offended and, moreover, wrongly, very difficult, virtually impossible! And this, moreover, that the insult inflicted in the store in the queue! Why? And you go to the witnesses? Or if you have never insulted the seller? Since? So it turns out, and the law is like, and even, surprisingly, works, but to protect the seller from the buyer Throwing aside all restraint none! Why? But he sells, his work is like that! There remains a buyer after another cry in the locker room, drink validol and ... I'm listening? How curtain off? Come again! Work with us so that you leave the store satisfied and happy. And the nerves, well, that the nerves in the evening and come home - to sleep in the morning as the arm lift! And tomorrow ... tomorrow at work!